October 24, 2018

24hr Emergency Service Available. For Normal or Emergency Service Call 0422465381

FAQ

 

 

 

 

 

My house drain is blocked, what do I do?

Call Drain and Plumb on 0422465381 and a plumber will be allocated to your job.

 

 

 

 

Do tree roots block pipes and drains?

Tree roots can be aggressive and can often exert pressure on buildings, footpaths, fences and pipes. Existing cracks in pipes allow roots access. Naturally tree roots will seek out sources of moisture and nutrients. Tree roots can find cracks and openings in pipework and will start feeding from the sewerage and eventually block the line. Tree roots in drains are the most common fault.

 

 

Do you service after hours?

We work all hours just call us on 0422465381 to make an appointment.

 

 

 

What kind of equipment do you use?

Drain and Plumb uses only the most reliable and modern equipment for drain clearing. RIDGID drain cameras offer the most durable cameras and transmitters ever developed for inspecting lines. The camera allows accurate and quick fault diagnosis. Fast fault discovery is essential before they become expensive reoccurring blockages.

 

 

What methods of payment do you accept?

We accept payment by cash or credit card (Visa, MasterCard and EFTPOS card.

 

 

 

 

How do I get an estimate of how much my drain clearing will cost?

Each and every job is different. To find out more about our pricing or to get a costing estimate on a drain clearing operation at your premises, please do not hesitate to contact us on 0422465381.

 

Why do I need to have a camera put down the drain?

We put a camera down the drains for several reasons. With a camera inspection the drain fault can be pinpoint located. This allows a precise and accurate quote and repair job. The camera allows us to see the condition of the pipework not only at the fault but also on the way down. The question to ask yourself is would you allow a surgeon to operate on you if they couldn’t see? Drain diagnosis is similar because being able to see the fault allows us to repair the exact point keeping the job cost to a minimum. The amount of excavation is also kept to a minimum. The drain camera saves time and money.

There is a bad sewer smell coming  from the drains. What can we do?  Drain and Plumb Sydney plumbers are specialists in drains. We can inspect the drains to see if they are properly trapped and sealed off from the rest of the drainage system. Every fixture is sealed off to prevent smells and odours. We can inspect your fixtures to stop further nasty smells.

 

What can be disposed of down the drain?

With residential sewers designed for domestic purposes you may put liquid waste from toilets, basins, showers and kitchen sinks. This means waste water and human waste. This does not include disposable nappies, tampons,sanitary pads or condoms.These should be disposed of separately in the rubbish. Food scraps and cooking oils should not be put down the sink as they can block the drains.Again they should be included with household rubbish. If you are in doubt about what you can and cant put down the drain call Sydney water of your local council. Its better to be sure otherwise you could be risking an unnecessary plumbing repairs to your drainage system.

 

 

 

 

Are you fully licensed and insured?

Yes we are a licensed plumbing company (lic number 234827C) and we have public liability insurance to cover 20 million dollars.

 

 

 

 

 

 

Do you provide service guarantees?

We provide clean and tidy service. Blocked drains come with a 3 month guarantee providing the drain service has had a camera inspection and is up to satisfactory condition to ensure operation for the next 3 months. A blocked drain which has collapsed or has unmovable obstructions of debris or tree roots cannot receive a guarantee. We will always be on time or we will call you to advise if we are running late. We will provide accurate advice and plumbing help. We will respect your property.

 

 

How do i know the best way to fix my drains?

We are experts in drainage. If you are unsure of have any questions please just ask the plumber or call us. We will be happy to answer your questions or concerns. We can advise you on the best options.

How long does it take to clear and clean a drain?

Most blocked drains can be cleared within an hour. Keep in mind that every drain situation is different and sometimes it can take longer depending on the location, access to drainage system or severity of the blockage. The plumber on site can let you know how the job is going and what has been done. This way you can stay informed of the jobs progress. If unsure just ask us

Why do i need a plumber to clear the blocked drain when i can buy a drain product from the supermarket?

The drain products seen advertised can help with drains that have very minor blockages. The products claim to unblock and clear drains but this is in very special circumstances. Often these claims are just trying to sell their product. Drain and Plumb has all the latest and tested equipment to clear the blockage, its what we do everyday. We have spent our time and money on learning techniques and how to use the right equipment to effectively clear drains. We get the job done and can advise you on the best way to prevent further blockages unlike a bottle of chemicals.